DIRECTOR - QUALITY & SERVICE COMPLIANCE
Quality executive with successful experience leading operations in quality assurance and compliance within large corporate environments - generating
significant cost savings.
| Process Improvement: |
Successful reorganizing, standardizing, and streamlining of processes, policies, and procedures to maximize customer service performance and quality across operations. |
| Customer Experience: |
Provide solutions to improving customer experiences and integrating performance measurement systems that influence bottom-line results. |
| Compliance: |
Excel at devising and executing compliance tools and business solutions to deliver increased quality, productivity, and ROI. |
| Leadership: |
Highly effective at building and directing cross-functional teams to design and deploy corporatewide, compliant quality systems vital to achieving quality, industry, and regulatory certifications. |
 
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